Bethesda Lutheran Communities, Inc.

  • Program Manager

    US-MN-Coon Rapids
    Management, Operations
    Regular Full-Time (80 hours)
  • Overview

    Responsible to the Area Director for supervision of individuals’ supports, maintenance of assigned programs, and implementation of Individual Service Plans.
    Supports and assists people in attaining their needs, desires, and dreams through the most efficient and effective use of staff.
    Assures quality services by arranging for or providing staff training, developing and maintaining budgets, providing an environment that is conducive to the welfare of the people served and
    in accordance with federal, state, local and organizational regulations and policies.
    Provides leadership and serves as an advocate to ensure appropriate treatment, teaching and protection of rights of the persons served.
    Manages Lead Direct Support Professionals and Direct Support Professionals.
    Monitors personnel management, coordination of individual appointments and activities, facility maintenance and management of individuals’ personal fund accounts.
    Responsible for budget compliance within assigned programs.
    Recommends and assists with staff performance evaluations, coaching, and corrective action.
    Develop and cultivate positive relationships with families and other stakeholders.
    Supports the organization's Mission, Vision, and Core Values, ensuring that individuals are assisted in practicing their faith and treated with the utmost respect.


    Individual Focus:
    - Facilitates the planning, development and implementation of person-centered plans
    - Develops individuals goals and outcomes with people supported
    - Coordinating and participating in individual plan meetings
    - Monitors, documents and reports progress toward meeting outcomes
    - Ensures supports needed are in place to meet outcomes
    - Coordinates communications with other service agencies to ensure individual outcomes are met
    - Ensures opportunities to build social capital are planned, and occur; assist each individual in creating natural support networks
    Staff Focus:
    - Manages personnel by interviewing, hiring, evaluating, supervising, and helping to develop the most qualified individuals to work as direct support professionals
    - Ensures time cards and payroll procedures are followed
    - Provides effective and efficient scheduling of staff to meet the needs and goals of individuals supported and provides on-call 24 hour staff assistance during emergencies
    - Coordinate, implement, and participate in direct support professional staff training and in-services by orienting new staff, scheduling staff for trainings, and maintaining training records

    Maintenance and Audits:
    - Ensure that Basic Assurances requirements are met.
    - Ensures current state licensing and certification rules and regulations, accreditation requirements and agency policies and procedures are followed.
    - Monitors physical upkeep of the service site, vehicles and personal property and takes action to correct any concerns.
    Community Integration & Inclusion:
    - Represent the organization and its mission by educating community members about the critical importance of integrating individuals supported into community life.
    - Promote a safe and welcoming atmosphere for all in all locations.
    Financial Focus:
    - Manages, and implement program budgets; provides input for budget development; ensures programs stay within allocated budget, follow policies and procedures for procurement.
    - Ensures financial records are complete, thorough and submitted in a timely manner.
    - Complete audits of program and consumer finances to ensure monies are safeguarded.
    Supervisory Responsibilities:
    Establishing and implementing program goals, arranging or providing staff orientation and training, directly supervising staff, maintaining a quality assurance program,
    developing and maintaining individual budgets, providing an environment that is conducive to the welfare of the service recipients and is in accordance with federal, state, local and organizational regulations.

    To apply please submit your resume to


    Education and/or Experience:
    - Bachelor's degree in related field such as psychology, sociology, social work, etc.
    - Minimum one year work experience directly with ID/DD population
    Certificates, Licenses or Registrations:
    - Have a valid driver's license and a clear driving record
    - Have cleared and approved criminal record check
    - Have First Aid/CPR certification or be able to obtain shortly after hire.
    - Additional certifications may be required by regulations.
    Physical Demands:
    - Ability to travel among assigned sites.
    - Be able to assist with a two-person lift of an adult.
    - Be able to do frequent bending and lifting.
    - Be able to stand for eight (8) hours at a time.
    Other Competencies (skills, abilities, behaviors):
    - Possess a commitment to the belief that all people have the right to dignity, respect, opportunity and full community inclusion
    - Have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization
    - Able to read, write, and comprehend English effectively
    - Ability to maintain confidentiality
    - Be a positive team player and maintain a positive attitude
    - Skills in planning, organizing, problem solving, and conflict resolution


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